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Home - Public Transport Ombudsman Victoria
Resolve public transport complaints in Melbourne and Victoria with help from the Public Transport Ombudsman service.
Easily resolve your public transport complaints
This website is the official Public Transport Ombudsman for Victoria, Australia. It helps you resolve complaints about public transport services in Melbourne and across Victoria, working directly with transport operators to find fair outcomes. If you've experienced issues with buses, trains, or trams, this site guides you through making a complaint quickly and simply.
You can use the site to learn about the complaint process, get advice, and submit your concerns. It supports multiple languages to assist a wide range of users. The service aims to improve public transport by addressing problems raised by passengers, ensuring your voice is heard and helping to create a better travel experience for everyone.
Whether you want to check how complaints are handled or need help navigating the system, this site offers clear information and direct support. It’s designed for anyone using public transport in Victoria who wants to resolve issues fairly and efficiently.
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