Submit health service complaints, get support, and learn about your rights with Victoria's official Health Complaints Commissioner website.
Easily submit and track health service complaints
The Health Complaints Commissioner (HCC) website is Victoria's official platform for lodging complaints about health service providers. Here, you can submit concerns about your care, learn about your rights, and access impartial support throughout the complaints process. The site also guides you if you need help accessing or transferring your health records.
Whether you're unsure about how to start a complaint or want to know what happens after you've submitted one, the HCC site offers clear explanations, resources, and frequently asked questions to guide you. It's designed for anyone in Victoria who needs a fair, free, and confidential way to resolve issues with health providers.
With easy navigation and helpful tools, the site aims to make the complaint process straightforward. You can also find information for providers, details about complaint handling standards, and updates on public warnings or prohibition orders. The HCC is here to support both consumers and providers in achieving safe, high-quality health care.
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