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SQM Group: #1 Ranked QA Tool on G2 for User CSat
AI-powered platform for call centers to analyze and improve customer satisfaction, predict CSAT scores, and automate quality assurance for every call.
Analyze and boost customer satisfaction with AI
SQM Group offers an AI-powered platform designed to help call centers analyze every customer interaction and boost satisfaction scores. With automated quality assurance and advanced analytics, you can evaluate 100% of your calls, predict customer satisfaction, and identify areas for improvement.
The platform provides valuable insights like CSAT predictions and repeat call reduction, helping you lower costs and improve first call resolution. Features like agent self-coaching, benchmarking, and personalized intelligence make it easy to empower your team and drive better results.
Whether you want to track key metrics, reward top performers, or compare your customer service to industry leaders, SQM Group gives you the tools to deliver a great customer experience and stay ahead of the competition.
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