Net Promoter System & Net Promoter Score | Bain & Company
Discover how the Net Promoter System helps organizations measure and improve customer loyalty through actionable feedback and proven strategies.
The Net Promoter System website is your hub for understanding and applying the Net Promoter Score (NPS) to drive customer loyalty and business growth. Whether you're new to NPS or looking to deepen your expertise, you can explore resources, guides, and case studies that show how measuring customer feedback can transform your organization's approach to customer experience.
On this site, you'll find explanations of the NPS methodology, tips for collecting and using feedback, and real-world examples of companies succeeding with NPS. There are also resources for measuring employee engagement, learning about NPS in B2B settings, and understanding the impact of NPS on company growth. It's a practical guide for anyone interested in building stronger customer relationships and improving organizational performance.
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