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Customer Engagement on Private Messaging Channels | Verint
Verint lets businesses connect with customers on private messaging apps using AI, automation, and personalized chats for better support and engagement.
Engage customers on their favorite messaging apps
Verint helps you reach and support your customers through the private messaging channels they already use, like WhatsApp, Facebook Messenger, and Apple Messages for Business. With Verint, you can deliver personalized conversations, automate common questions, and get actionable insights to improve every interaction.
The platform blends AI-powered bots and human agents, so you can handle customer inquiries efficiently and scale your support as your business grows. You’ll also find tools to measure your messaging performance, create custom dashboards, and manage your workforce, all in one place.
Whether you want to reduce support tickets, offer proactive help, or simply make customer experiences smoother, Verint provides the features you need to manage and optimize digital conversations across multiple messaging apps.
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