Bestpractical.com
Best Practical Solutions: The open-source ticket management system
Manage tickets, customer requests, and internal tasks with an open-source platform that offers automation, email integration, and flexible workflows.
Track and manage tickets with full workflow control
Best Practical Solutions offers Request Tracker, an open-source ticket management system designed to help you organize customer requests, internal tasks, and workflows in one place. Whether you're a small team or a large organization, you can customize the platform to fit your needs, with features like seamless email integration, configurable automation, and detailed permission settings.
With Request Tracker, you can create custom ticket lifecycles, manage projects, and automate routine processes to keep everything running smoothly. The platform is flexible enough for IT helpdesks, customer support teams, and internal project management, making it a versatile choice for handling all sorts of requests and tasks.
You’ll also find resources like a community wiki, training options, and a free trial to help you get started. If you’re looking for a reliable, open-source solution to manage tickets and streamline your team's workflow, Request Tracker is built to adapt to your needs.
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